Privacy Policy

We collect information in the following ways:

• Information you provide: your name, phone number, email address, and details about your pet (type, breed, age, vaccination status, medical conditions, dietary needs, and temperament) when you submit an inquiry, make a booking, request cremation assistance, or contact us by phone, WhatsApp, or email.
• Booking and service details: dates of stay, selected services and plans, pick-up/drop-off addresses, and special instructions.
• Information collected automatically: your IP address, browser and device type, pages viewed, and referring links, gathered through cookies and website analytics.
• Information from third parties: public reviews and ratings you leave on platforms such as Google Business Profile, and data from our online booking provider.

We use the information we collect to:

• Respond to your inquiries and provide the boarding, day care, spa, transit, and cremation services you request.
• Confirm and manage bookings, reservations, pick-ups, and drop-offs.
• Contact you about your pet, including urgent or emergency situations during a stay, and share photo/video updates.
• Improve our website, services, and customer experience.
• Send you offers, seasonal updates, or service information, only where you have not opted out.
• Meet our legal, tax, and regulatory obligations.

Our website uses cookies and similar technologies to keep the site working and to understand how visitors use it. We use privacy-friendly analytics (such as Google Analytics and Vercel Analytics) and may use advertising measurement tools (such as the Meta Pixel) to measure the performance of our campaigns.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

We do not sell your personal information. We share it only in these limited cases:

• Service providers who help us operate, such as website hosting, analytics, messaging, and our online booking platform, bound to use it only for those purposes.
• Veterinary or emergency partners when this is necessary to protect the health and safety of your pet.
• Authorities or advisors when required by law, regulation, or legal process, or to protect our rights and safety.

We keep your information only for as long as needed to provide our services, maintain our business records, and comply with legal obligations. Inquiry and booking records may be retained to support follow-ups and repeat visits. You may ask us to delete your data, subject to any records we are required to keep.

We apply reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your information, subject to legal record-keeping requirements.
• Opt out of marketing messages at any time.

To exercise any of these rights, contact us using the details at the end of this page.

When you share your phone number with us, you consent to being contacted by phone call, SMS, or WhatsApp regarding your inquiries, bookings, pet updates, and urgent situations. You can ask us to stop promotional messages at any time while still receiving essential service and safety communications.

Our website links to third-party services, including our online booking portal (booking.omapetboarding.com) and our social media profiles. These services have their own privacy policies, and we are not responsible for their practices. Please review their policies before sharing information.

Our website and services are intended for adults (18 years and older). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Your continued use of our website and services after any change means you accept the updated policy.